About this role
Salary: £55,000 - 95,000 per year
Requirements: We expect you to be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations.You will bring extensive experience of infrastructure technologies gained in previous hands-on technical support roles, with a high level of technical knowledge and experience of IT infrastructure at an enterprise level.You must be able to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.You should demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.Certification from major vendors such as Microsoft and VMware at associate/professional level is expected.You should demonstrate an excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at associate/professional level.You should have in-depth experience of several of the following technologies: Server Virtualisation (Hyper-V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.You should have detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and using scripting and automation toolsets such as Terraform and Jenkins to deploy Infrastructure as Code.You should have experience working in a team-oriented, collaborative environment, including virtual and remote working.You should have experience of working within the ITIL framework.You will be required to undertake HM Government security clearance. Responsibilities: We provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting.We manage incidents, problems, requests and changes in line with ITIL best practice and ensure SLAs are maintained.We manage incidents and problems appropriately within agreed service levels.We perform technical root cause analysis on recurring incidents or major incidents.We assist engagement with projects to ensure technical solution designs are in line with customer requirements.We ensure customer environments adhere to established standards and frameworks, meeting compliance requirements at all times.We complete and update technical documentation to professional standards.We proactively manage customer environments, identifying potential improvements to increase stability, availability and performance.We input into infrastructure roadmaps, customer proposals, impact assessments and statements of work for further solution delivery.We contribute to technical excellence across the wider Infrastructure team.We deliver project-related tasks such as the installation and configuration of new equipment.We input into the design and implementation of new infrastructure platforms, including creation of associated documentation such as HLDs, LLDs and support documentation. Technologies: AIActive DirectoryAzureCloudHyper-VSupportITILJenkinsSecurityTerraformVMwareWindowsDevOpsNetwork More:
We are NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader co-innovating solutions with clients and partners globally for business and societal impact. We serve 75% of the Fortune Global 100, operate with experts in over 70 countries, and invest more than $3 billion annually in R&D as part of NTT Group. We offer tailored benefits that support physical, emotional and financial wellbeing, continuous learning and development opportunities, and flexible work options. We are a proud Global Top Employer and an equal opportunities employer committed to fair treatment, equity, diversity and inclusion, with a diverse and empowered team at the centre of our culture.
last updated 40 week of 2026