About this role
Salary: £55,000 - 95,000 per year
Requirements: Experience in application support, technical triage, or production support rolesStrong analytical and problem-solving skillsAbility to read logs and interpret technical error messagesClear and confident written and verbal communication skillsComfortable working across technical and non-technical audiences Responsibilities: We provide 2nd line support, triage, and investigation of application issuesWe respond to incoming support tickets in a timely and professional mannerWe act as the first point of contact for end users reporting application issuesWe gather sufficient detail from users to accurately diagnose issuesWe monitor application logs and dashboards to identify errors or abnormal behaviourWe analyse runtime errors and system messages to understand root causesWe identify recurring themes or patterns in support issues and escalate appropriatelyWe troubleshoot and debug issues to determine whether they relate to user error, frontend issues, or backend issuesWe reproduce issues where possible to support diagnosis and resolutionWe retest solutions with users after issue resolutionWe work closely with frontend, backend, and product teams to support issue resolutionWe work with end users and other suppliers where necessary to triage and resolve issuesWe help improve support processes by identifying common user errors and system weaknessesWe contribute to knowledge bases, FAQs, or guidance to reduce repeat issues Technologies: AIBackendFrontendSupportNetwork More:
We are NTT DATA, a business and technology services, AI, and digital infrastructure leader with endless opportunities to think big, act bold, and take ownership. We co-innovate solutions with clients and partners globally for business and societal impact, serving 75% of the Fortune Global 100 with experts in over 70 countries. We encourage experimentation, recognize great work, and are proud to be a Global Top Employer. As part of NTT Group, we invest over $3 billion annually in R&D. We offer tailored benefits that support physical, emotional, and financial wellbeing, continuous learning and development opportunities, and flexible work options. We are an equal opportunities employer committed to equity, diversity, and inclusion, and we actively support applicants with disabilities and long-term health conditions.
last updated 40 week of 2026