About this role
Salary: £56,000 - 96,000 per year
Requirements: Associates degree or equivalent experience required; Bachelors degree in Computer Science or similar experience is a plus.12+ years of experience with strong project management skills and the ability to plan, organize, and execute multiple projects simultaneously.Self-starter who thrives in an ambiguous, fast-paced, deadline-oriented startup environment.Results-oriented mindset with a proven track record of driving revenue growth, customer satisfaction, feature adoption, and retention.Prior experience collaborating with development teams.Proficiency in SQL, scripting languages such as Python or equivalent, and hands-on experience with cloud environments.3+ years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration.Experience with programming or scripting languages and familiarity with APIs and web services.Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred.Prior experience in a software company in a technical customer-facing role is essential.Proven track record of owning customer relationships, including onboarding, renewal, and expansion.Self-motivated, proactive, and innovative team player who inspires customer loyalty.Excellent interpersonal and customer relations skills for building strategic relationships.Clear and concise verbal and written communication skills.Ability to lead executive meetings and technical workshops.Ability to work autonomously on complex challenges and complete tasks with limited documentation. Responsibilities: Serve as the primary technical expert on our platform.Act as a trusted advisor to customers at all levels, from practitioners to executives.Drive customer adoption through onboarding and training.Understand customer requirements, challenges, and desired outcomes, and design and deliver customized use cases using a consultative approach.Ensure customers realize the full value of their investment and maximize ROI through sustained platform adoption.Identify and resolve obstacles that may impede customer success, collaborating with peers as needed.Advocate for customer feedback and influence our roadmap and product development.Use self-paced training resources to support customer education and knowledge growth.Troubleshoot and resolve technical issues impacting customers.Monitor and report on customer health and usage indicators.Collaborate with customers to develop joint success plans.Document and share best practices internally and externally.Mentor team members and support their professional development.Participate in the interview process to help identify and onboard talented individuals.Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for improvement and collaboration. Technologies: CloudSupportPythonSQLSecurityWebDevOpsIAMLESS More:
We are Cyera, the leading data security platform purpose-built for the cloud era, reinventing how businesses secure data, enable agile collaboration, and pursue new opportunities. We are trusted by security teams at leading global businesses and backed by world-leading investors, serving a large and growing list of Fortune 1000 companies. This Customer Success Engineer role is highly impactful, with travel expected between 25% and 50% annually to engage directly with customers. We offer remote work with office setup reimbursement, a competitive salary, paid holidays and sick time, and health, vision, and dental insurance. Compensation may also include bonus, equity, or other benefits depending on the role and location.
last updated 40 week of 2026