About this role
**This role is 50% field based and 50% hybrid out of our Austin, TX office.**
Allergan’s Austin based Inside Sales is a professional team of inside sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.
Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.
Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships.
Core duties include:
Ability to use inside sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, including program recruitment, and follow up conversationsFacilitate account management skills (account planning, field resource coordination; close, support customer education and promotion needs, reporting)Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationshipsDemonstrate clinical, technical, and presentation skillsIdentify, prioritize and drive opportunities to create access, programs, and processes that drive product demandEngage targeted healthcare professionals in in-depth informational/promotional communications in accordance with policies and procedures set by the programVerify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrityProfile and manage targeted list of healthcare professionals, and provide value-added benefits to grow product volumeMaintain call productivity and metrics per goals setManage daily sales call activity to optimize time and maximize the achievement of sales and market share objectivesListen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objectiveMaintain the required product expertise including competitive product knowledgeDemonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminologySuccessfully complete product training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the programAbility to travel as assigned for in-field vacancy coverage and/or national conferencesDemonstrate effectiveness working independently and in a team environmentMeet and exceed established daily and monthly call volume metrics successfully leading to executable activityIntroduce, establish, grow relationships, and retain an expanding group of healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctorsProcess customer requests related to product samples and literature programs in a timely, accurate, and professional mannerDisplay ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute deliveryProvide information pertaining to additional sources of information regarding products, such as referral to websites or other appropriate Allergan resourceProject a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate serviceDisplay a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responsesBe able to manage call activity and phrasing in sync with Allergan approved best practices and compliance regulationsMaintain training material, keeping current with updates provided by Program ManagerEffective and timely communication with the Inside Sales ManagerMust safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)Mentor and coach less experienced Inside Sales RepresentativesAssist the team manager when unavailable with escalations and complex issue management Bachelor’s degree or equivalent experienceTwo or more years of relevant sales experience is requiredThe ideal candidate will have a background in direct selling with a proven sales track recordThe candidate is required to have a proven track record of exceeding sales targets in an environment incentivized by established goals and metricsThe ability to work independently, highly organized and superior communication skillsExperience in the healthcare industry involving interaction with physicians, patients, etc. preferred.Desired knowledge
Skills and abilities of clinical techniques and understanding of medical terminologyKnowledge of medical device, pharmaceutical, or related fieldSkills demonstrating professional phone etiquetteAbility to use Microsoft Office, Outlook MS Word, Excel, PowerPointKnowledge of Salesforce preferredAdditional skills
Clinically oriented, able to easily pronounce medical terms and engage with key targets within territory to successfully increase prescription knowledge and adherence, where clinically appropriateAbility to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited toDaily activity, goals, metricsExpedient, usage of database and other core toolsMaintaining strict quality control standards and performance monitoringProviding input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily outputFollow established escalation pathways, identifying with parties within Allergan that are required for issue resolutionPartner with field sales, operations, and marketing to further identify methods to improve call center channel effectiveness Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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