About this role
Primary Responsibilities
• Process and review investor capital activity documents and follow up with investors for missing information.
• Perform anti-money laundering checks and review investors' due diligence and KYC documents.
• Monitor and reconcile money movement associated with capital activity.
• Send reports, such as contract notes and statements, to investors and clients.
• Build and maintain client relationships and act as an escalation point when the Account Manager is unavailable.
• Proactively manage the team’s daily workflow and meet set deadlines.
• Work closely with the Account Managers to ensure timely and accurate servicing of client requests and ongoing adherence to procedures and processes.
• Assist with distributing K-1s and audited financial statements, answering auditor questions, and processing audit confirmations.
• Ability to review and understand offering documents, such as LPA and PPM, for hedge and private equity funds.
• Ability and comfort with recommending process improvements
• Handle ad hoc investor queries.
• Process wire payments and maintain investor wire instructions on multiple banking systems.
• Train new team members.
Qualifications Required:
• 3-5 years of experience in a shareholder services environment.
• Bachelor’s degree in finance, business administration, or related field (or equivalent work experience).
• Experience with Microsoft Office and ability to learn new applications.
• Must have a high level of attention to detail and organization skills.
• Ability to work in a fast-paced environment while managing numerous projects and clients.
• Experience communicating effectively and problem-solving.
• Ability to work independently and take initiative while being a team player.
• The ideal candidate will have experience with hedge funds, private equity funds, and the alternative investment space.