About this role
Job Title: Claims Handler / Legal Administrative Specialist Location: Dresden, Germany
About the Role We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.
Key Responsibilities
• Handle written and telephone correspondence with all parties involved in claims cases. • Independently process and resolve claims in a timely and professional manner. • Assess coverage, liability, and claim validity based on available documentation and case details. • Settle justified claims and support the rejection or defense of unjustified claims. • Maintain accurate case records and ensure high-quality documentation. • Work closely with internal colleagues and external stakeholders to deliver strong customer service. • Contribute to a collaborative, service-oriented team culture.
Candidate Profile
• Completed training or qualification in insurance, finance, law, or a comparable field. • Previous experience in claims handling, ideally in motor and/or property insurance. • Strong communication skills and sound negotiation ability. • Very good command of German, written and spoken. • Empathy and a strong customer-service mindset. • Independent, careful, and proactive way of working. • Team-oriented with a positive and open approach to work.
What Success Looks Like
• Claims are handled accurately, professionally, and within required timelines. • Customers and stakeholders receive clear, solution-oriented communication. • Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately. • Documentation quality is high and supports sound decision-making. • The role contributes to service quality, operational reliability, and customer satisfaction.