About this role
• Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
• Proven PC troubleshooting.
• Knowledge and experience of customer service practices.
• Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
• Excellent oral and written interpersonal skills.
• Problem analysis and high-Level problem-solving skills.
• Documentation skills.
• Data Security.
• Flexibility in performing multiple job responsibilities when called upon.
• Planning and organizing.
• Close attention to detail.
• Process Improvement skills.
• Virtualized Environments (Citrix, Azure Virtual Desktop).
• Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
• Flexera Suite and packaging experience a plus.
• Smartphone operating system usage and configuration skills.
• Intune or other mobile device management experience is helpful.
• Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.
• Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.
• Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.
• Manage the servicing lifecycle of Windows OS.
• Manage configurations and compliance on endpoint devices. (Encryption, patches)
• Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.
• Develop, document and design new production procedures and quality standards.
• Assist with the management of mobile devices and cell phones.
• Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.
• Take initiative to research and develop alternative endpoint strategies.
• 3-4 years of experience
• Bachelor’s degree or equivalent industry experience required.
• Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required
• Experience with metrics collection and analysis.
• Experience with process automation
• Basic knowledge of Software and OS Deployment.
• Powershell scripting is preferred but not required.
• PowerBI knowledge is preferred but not required.