About this role
Job summary
Due to the relocation of the current post-holder, Stonehill Medical Centre is seeking a motivated and organised Assistant Practice Manager to join our friendly and forward-thinking team. This role is ideal for someone who thrives in a varied, fast-paced environment and is ready to take the next step in their management career within Primary Care.
Main duties of the job
Working closely with the Practice Manager and Senior Leadership Team, the Assistant Practice Manager will play a key role in leading administrative services, ensuring operational excellence, delivering high-quality patient care and supporting compliance across the Practice.
About us
Stonehill Medical Centre have developed a fantastic team of 52 staff. Our friendly team will welcome and embrace new team members in our well organised and relaxed environment. We have a strong team ethos and emphasis on wellbeing and, with over 50% of our staff having more than 10 years service, we think this speaks for itself.
Interviews will take place between 3rd &6th November 2026.
Job description Job responsibilities
Key Responsibilities
Leadership & Team Management
Lead, manage, motivate and support the administrative, secretarial and reception team and liaise with HR specialists as required
Oversee recruitment, supervision, training and performance management
Provide visible leadership and effective support to staff, resolving issues promptly
Arrange, chair and minute meetings as required
Promote a positive, collaborative working culture
Operational Oversight
Manage day to day operations to ensure efficient, high quality patient services
Oversee appointment and access systems
Support the management of clinical systems (TPP) and telephony system
Ensure smooth running of facilities, maintenance, security, health & safety and infection control
Deputise for the Practice Manager in their absence
Patient Experience
Lead and manage patient complaints in line with NHS complaints procedure, significant events and incidents, patient feedback and patient reference group.
Lead Practice communications, including website, newsletters, social media, and the Practice leaflet.
Regulation, Compliance & Quality
Ensure compliance with CQC standards, NHS regulations, Practice policies and data protection requirements
Implement and review Practice policies and procedures
Drive quality improvement initiatives, audits and service development
Liaise with CQC, the PCN, ICS and NHS England as required
Finance & Resources
Process payments, raise invoices, support budget management and financial performance monitoring
Manage procurement of supplies and equipment, stock control and cost effective resource management
Communication and Collaboration
Build strong relationships with internal and external stakeholders
Support effective communication across the Practice, including patient engagement
Review
This job description may be reviewed and updated to reflect the needs of the Practice.
Person Specification
Skills, Knowledge and Attributes Essential
Strong leadership, organisational and problem-solving skills Excellent communication and interpersonal skills Ability to manage competing priorities and remain calm under pressure Understanding of governance, confidentiality and data protection Ability to lead change, improve processes and drive service development Commitment to delivering high standards of patient care and service quality
Desirable
Knowledge of NHS structures, primary care contracts and CQC standards Experience in staff training, development and performance management Experience supporting organisational change or service redesign Experience Essential Proven experience in a senior management or operational management role Demonstrated ability to lead, manage and develop teams Experience overseeing daily operations within a complex setting Experience in financial management and budgeting Confident using digital systems and data to support service delivery Experience working within governance, regulatory or compliance frameworks Desirable Experience in healthcare, NHS or public-sector environments Experience within general practice or primary care Familiarity with patient access/triage systems (e.g., Total Triage) Experience with performance reporting, audits or quality improvement Experience engaging with external partners and healthcare organisations
Qualifications Essential
Essential GCSE Grade AC or equivalent in Maths and English Educated to diploma level or equivalent relevant management experience Evidence of ongoing professional development
Desirable
Management or leadership qualification (ILM, CMI or equivalent) Training or qualifications in healthcare management, HR or finance
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stonehill Medical Centre
Address Stonehill Medical Centre
Piggott Street
Farnworth
Bolton
BL4 9QZ
United Kingdom
Employer's website https://www.stonehillmedicalcentre.nhs.uk (Opens in a new tab)