About this role
Job summary
Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the collection of all invoices in respect of patients attending the hospital for treatment privately, sponsored by International Embassies. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail. Excellent communication skills, both oral and written, are required as the post involves direct contact with sponsors, patients, and staff at all levels.
Main duties of the job
Responsible for administering the processes and processing of cash receipting of all monies paid to Private Care of the Royal Marsden Foundation Trust in an accurate and timely manner. Working closely with the teams within Billing and Credit Control and Admissions, Accounts, Cashier, Bank and external Private Medical Insurers, Embassy's and self-payers, the Cash Receipting Officer will ensure full the utilisation of our systems and resources to accurately and timely post incoming cash to the patient ledger. The Cash Receipting Officer will seek to improve, develop and adapt processes to achieve seamless cash posting and ensure processes run smoothly. They will be expected to adopt a professional and caring attitude, with a polite and courteous manner in all aspects of communication.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities For further information please refer to the job description and personal specification
These responsibilities will be carried out under the guidance of the Credit Control Team Leader.
The cash receipting process for Private Care Credit Control team to ensure all receipts are properly applied in the correct period(s) and the patient or member accounts are reconciled daily. Act in accordance with standard operating procedures (SOPs) and assist in the regular review, amendment and implementation of any changes in them. Serve as subject matter expert on the day-to-day responsibilities of processing patient payments. Maintain and update all patient and provider information; e.g. Bank Details, Contacts Spread sheet. Prepare and complete the daily banking, ensuring all cash is posted to the correct patient account. Design, prepare and review reports monitoring the cash receipted and drive initiatives to improve the speed and efficiency of the process and minimise errors. Work with Credit Controllers to encourage customers utilisation of efficient payment methods and technology. e.g. Tokenisation. Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.
Person Specification
Education/Qualifications Essential
Good general education, educated to A Level or equivalent NVQ Level 3 or equivalent relevant experience Minimum requirement of GSCE passes in Mathematics and English or equivalent Competent at Microsoft Word and Outlook and of an Intermediate level in Excel European Computer Driving Licence (ECDL) or equivalent
Experience Essential
Substantial previous office-based experience Practical experience of Intermediate Excel use
Desirable
Cash Receipting Office Based Experience Credit Control Office Based Experience Experience of the NHS and/or Private Care
Skills/Abilities/Knowledge Essential
Able to communicate effectively in both written and spoken English to a wide range of people Able to make decisions, organise and prioritise Be committed to customer care having knowledge and understanding of quality issues
Desirable
Able to communicate verbally and/or in writing in a foreign language. Any is welcome but most desirable is Arabic.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address Royal Marsden Hospital
Wallington
SM6 0DX
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)