About this role
Your Area of Work: The Investment Funds Transfers team encompasses the following facets of work: Transfer execution Transfer tracing and settlement Client queries and client support and training Ad hoc projects as required Your Repsonsibilities: Perform document completion for transfers and instruct on portals where required Process incoming transfer queries from clients and internal teams Gather and maintain TA contact details and transfer procedure requirements Transfers tracing Identification of reconciliation breaks Provide the highest standard of service & support in all dealings with the client Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure changes Escalate and advise any relevant issues to management as necessary Provide a pro-active contribution to ensure individual and team targets and objectives are being achieved within required deadlines Liaise and interact with internal departments, fund administrators and third parties as necessary Have a continuous improvement mind set to seek out and implement new and better ways of achieving objectives, preventing errors or delays reoccurring, and automating and streamlining processes within the team Assist in documenting team procedures Assist in project work where required Support any other tasks related to IFS projects Your Profile: Summary of Key Competencies Taking on Responsibility Expertise, Willingness to learn Communication, Planning and Organisation. Results Orientation Qualifications/required skills Service orientation with excellent telephone, communication, and analytical skills Strong problem-solving skills, accuracy, ability to work independently and as a part of a team in an international environment Proficiency in written and spoken English, any other language skills will be an asset University degree and/or a comparable qualification Knowledge of financial markets and instruments is an advantage A critical thinking mindset with an appetite for AI tools and automation considered a distinct advantage Dedication, flexibility as well as competent handling of MS Office applications round out your profile