About this role
📍 Remote – Open to candidates in the Philippines ⏱️ Full-Time | Permanent 💼 Opportunities vary depending on client needs 💻 Use Your Own Device
📅 About the Role
Join our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees. As a Customer Service Agent (Non-Voice), you will assist customers via email with timely, accurate, and personalised support for inquiries about ticket purchases, event schedules, venue information, refunds, transfers, cancellations, and other event-related concerns.
This is a permanent, full-time position ideal for individuals who are adaptable, customer-focused, and thrive in a fast-paced environment during peak event seasons.
💬 What You’ll Do
• Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns.
• Personalise every customer interaction while maintaining professionalism and empathy.
• Resolve customer concerns efficiently and accurately in accordance with established service guidelines.
• Research customer concerns and provide clear, solution-focused responses.
• Maintain detailed and accurate documentation of customer interactions.
• Meet individual and team performance goals while ensuring a high-quality customer experience.
• Adapt quickly to new processes, event updates, and changing customer needs during peak seasons.
🎯 What You Bring
• Currently not employed and not enrolled in school, with full availability to work a 40-hour weekly schedule
• Excellent written English communication skills
• Strong attention to detail and ability to write personalised responses
• Quick learner who can adapt to new tools and processes
• Empathetic, patient, and customer-focused
• Able to manage multiple inquiries while maintaining accuracy and quality
• Previous customer service or email support experience is an advantage, but not required
💼Performance Metrics (KPIs)
Success in this role will be measured through:
• Customer Satisfaction (CSAT): Deliver positive customer experiences through empathetic and effective support
• Quality: Maintain accuracy, professionalism, and compliance with communication standards
• Productivity: Meet expected email handling and response targets while maintaining service quality
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.