About this role
Tenancy Management Advisor
Rochester (Hybrid)
Up to £30,000
Would you like to join Hyde as a Tenancy Management Advisor?
At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What you’ll be doing
Act as the first point of contact for ASB and tenancy management queriesProvide clear, accurate advice and guidance to customersSupport early intervention approaches including mediation and preventionManage and update case records accurately using CRM systemsSupport tenancy changes including joint-to-sole applications, household updates and bereavement casesInvestigate issues such as abandonment, illegal subletting and tenancy breachesCarry out risk assessments and support case planningWork collaboratively with internal teams and external agencies including police, local authorities and safeguarding partnersEnsure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About you
We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment.
Experience in ASB, tenancy management or housing-related caseworkSome knowledge of housing law, tenancy processes and safeguarding principlesStrong communication skills with the ability to manage sensitive conversations
Why join Hyde?
At Hyde, you’ll be part of a professional, supportive and purpose-driven organisation where your work directly contributes to safer communities and better customer outcomes.
We value people who take ownership, work collaboratively, and are committed to delivering high standards of service.
We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
Benefits
Excellent pensionGenerous holiday allowanceLife assuranceFlexible benefits platformCareer development & learning supportVolunteering days
Diversity, inclusion and accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.