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Visitor Experience Officer @ National Trust

OzleworthOnsitePart-timePosted 17 days ago

Opens on reed

About this role

Summary We’ve got an exciting opportunity for you to join our team at Newark Park as the Visitor Experience Officer. Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £16,567.20 pro rata (FTE £27,612 per annum)

Contract: Permanent

Hours/ working pattern: Part-time, 22.5 hours per week. This role includes regular weekend working as well Duty Management responsibilities.

Interview: Thursday 28th May 2026

What it's like to work here You’ll be reporting to the Senior Visitor Experience Officer, working closely together as a team of two to deliver an amazing visitor offer at Newark Park. You will be part of a larger team who assist the daily opening and operations of the property.

High on the ridge of the Cotswold escarpment, with uninterrupted views of the valley below, Newark Park is a picturesque estate with a historic home at its heart. Built as a Tudor hunting lodge, a succession of families made it their home over the next 400 years, before it was given a new lease of life by American architect Bob Parsons in the late 20th century. The gardens are built over three levels with seasonal highlights including snowdrops, daffodils, wild garlic and autumn colour. The 750-acre estate is criss-crossed with waymarked walks, which run through a mosaic of habitats.

What you'll be doing As Visitor Experience Officer, your main focus will be providing and delivering a great service for visitors. With the team you’ll be welcoming people and inspiring them to really get to know Newark Park. This will include devising and running events and activities, and creative interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll also be responsible for checking the standards of presentation on site and ensuring signage is up to date to explain the amazing work we are achieving around the property. You will be supervising and supporting volunteers, organising rotas and creation days to ensure everyone is included. You could also be asked to think of potential social media stories or writing content for press releases or our web pages.

Who we're looking for We'd love to hear from you if you’re:

used to multiple deadlines and managing your own workloadskilled in organisation and planning, with a good eye for detailgood at talking to, and getting on with, all kinds of peoplea hard-working and committed team playercomfortable with IT: Microsoft Office, as well as web and social mediaexperienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materialsfamiliar with health and safety procedures The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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