About this role
Are you an experienced AML professional ready to take the next step in leading a Customer Due Diligence team? Join us as Team Lead CDD & EDD Operations within the FRAML umbrella! In this role, you'll provide day-to-day supervision of a team of CDD/EDD/ODD analysts, review and quality-check complex cases, and act as the first point of escalation for the team while supporting your Manager/Senior Manager in driving operational performance.
Responsibilities:
1. Team Supervision:
• Supervise the daily activities of a team of CDD/EDD analysts, monitoring case allocation and workflow to ensure SLAs are met. • Act as first point of contact for team queries, providing guidance on complex or ambiguous cases. • Support onboarding, coaching, and on-the-job training of new and existing team members.
2. Case Review & Quality Checks
• Review and approve CDD and EDD cases handled by the team, including higher-risk and PEP profiles, within delegated authority limits. • Conduct sample-based quality checks on completed cases to ensure accuracy, consistency, and adherence to policy. • Provide feedback to analysts on errors or gaps identified during review, and track remediation.
3. Escalation Handling:
• Review escalated potential name matches, suspicious activity indicators, and adverse media findings from the team. • Assess and recommend escalation to the Manager/FCR /Compliace for cases requiring INSAR/INSTR filing or further investigation. • Ensure escalations are documented and progressed within required timeframes
4. Process Automation & Data Tools:
• Design and build Python scripts and Excel Macros/VBA to automate repetitive tasks such as data extraction, name screening consolidation, case tracking, and MI reporting. • Identify manual, time-consuming processes within the team's workflow and propose automation solutions to improve turnaround time and reduce human error. • Maintain and troubleshoot existing automation tools/scripts used by the team, ensuring continuity if the tool owner is unavailable. • Partner with IT/Digital teams where needed to scale automation solutions beyond team-level tools.
5. Process & Performance Monitoring:
• Track team productivity, case aging, and backlog, and report status to the Manager. • Suggest process improvements based on day-to-day observations and team feedback. • Assist in implementing changes to procedures as directed by Compliance or Manager. • Support the Manager in preparing case files or evidence for internal reviews when required.
Requirements:
• 4–7 years of experience in AML/CDD/EDD operations or financial crime compliance, with some experience supervising or mentoring junior staff preferred. • Solid working knowledge of AML/CFT regulations, sanctions screening, and risk-based due diligence methodologies. • Hands-on experience with Python (e.g. automation scripting) and Excel Macros/VBA for process automation and reporting. • Experience handling escalations and reviewing higher-risk or complex customer cases. • Good coaching and team-support skills, with the ability to guide junior analysts. • Strong analytical and decision-making skills with high attention to detail. • Effective communication skills, both written and verbal, for internal and cross-team coordination. • Relevant certification (e.g., CAMS, ICA) is an advantage JR00000658