About this role
About the role This role is responsible for managing end-to-end card settlement and reconciliation activities, including the handling of customer inquiries related to card management. The role ensures timely, accurate, and efficient processing of card-related operations in accordance with established operational procedures, service level agreements, and internal control standards.
In addition, this role will provide guidance and operational support to Card & Credit Lending Operations team, manages operational investigations and exception cases, supports risk and control initiatives, and serves as a key liaison for internal stakeholders.
Key Responsibilities · Perform and manage daily card settlement and reconciliation activities for debit and credit card transactions. · Investigate and resolve reconciliation breaks, settlement exceptions, transaction disputes, and operational issues within agreed service levels. · Monitor settlement accounts and ensure accurate reconciliation with card schemes and internal records. · Manage card-related operational activities, including card issuance, replacement, renewal, maintenance, and customer requests. · Handle investigations and exception management for card transactions and operational discrepancies. · Provide guidance and support to Operations on daily operational matters. · Prepare operational, reconciliation, and management reports. · Support risk, audit, and compliance reviews, ensuring adherence to policies and procedures. · Collaborate with internal stakeholders to resolve issues and improve operational effectiveness. · Participate in process improvement and automation initiatives.
Key Accountabilities · Accurate and timely completion of settlement and reconciliation activities. · Prompt resolution of outstanding reconciliation items and operational exceptions. · Compliance with internal policies, regulatory requirements, and audit standards. · High-quality service delivery to internal and external stakeholders. · Maintenance of a strong operational risk and control environment.
Qualifications & Experience · Bachelor's Degree in Business, Finance, Banking, Accounting, or a related discipline. · 3-5 years of experience in card operations, settlement, reconciliation, payment operations, or banking operations. · Experience in handling investigations, exception management, and operational controls is an advantage.
Skills & Competencies · Strong analytical and problem-solving skills. · Good understanding of card payment operations and reconciliation processes. · Knowledge of operational risk, compliance, and control requirements. · Attention to detail with a high level of accuracy. · Good communication and stakeholder management skills. · Ability to work independently and manage multiple priorities.
Key Performance Indicators (KPIs) · Settlement and reconciliation completed within SLA. · Timely resolution of exceptions and investigations. · Accuracy level of operational processing and reporting. · Compliance findings and audit observations. · Stakeholder satisfaction and service quality metrics. JR00000667