About this role
Junte-se a uma Cultura de Ambiente de Trabalho Premiada
Na Hilton, não nos limitamos a proporcionar experiências excepcionais aos nossos hóspedes — construímos um ambiente de trabalho excepcional para os Membros de Equipe que tornam tudo isso possível.
Como líderes globais em hospitalidade, já recebemos mais de 3 bilhões de hóspedes em todo o mundo, mantendo-nos fiéis à nossa visão fundadora: preencher a Terra com a luz e o calor da hospitalidade.
Nossa cultura premiada nos rendeu reconhecimento constante nas listas dos Melhores Lugares para Trabalhar do Mundo, da Great Place to Work e da Fortune. Com nosso conjunto de marcas de classe mundial e um compromisso em toda a empresa em proporcionar a melhor estada para cada hóspede, estamos definindo novos padrões para o futuro das viagens.
Seja você um iniciante na carreira ou alguém que busca explorar algo novo, a Hilton apoia sua jornada em cada etapa do caminho. Venha para o trabalho, fique para a carreira — e ajude-nos a tornar cada estadia um pouco mais mágica.
Curioso sobre a vida na Hilton? Explore nosso Blog de Carreiras para ver por que somos mais do que um ótimo lugar para se hospedar — somos um ótimo lugar para trabalhar.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Supervisor / Team Leader, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day: • Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards • Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience • Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth • Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions • Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards • Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience • Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications:
• Proven experience in a front office or guest service management role within the hospitality industry. • Strong leadership and team management skills, with the ability to inspire and motivate staff. • Excellent communication and interpersonal skills, with a guest-centric approach. • Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations. • Proficiency in hotel property management systems (PMS) and front office operations. • Proficiency in English; additional languages are a plus. • Ability to work flexible hours, including nights, weekends, and holidays.