About this role
JD – Investment RM
• Reply to tickets received on Freshdesk from [email protected]
• Make outbound calls to customers for NPS
• Make outbound calls to customers for any document requirement / clarification
• Manage their KPIS like CSAT, FRT, count of tickets, AHT etc
• Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.