About this role
About the Client Our client is a fast-moving, venture-backed company in the future-of-work space, providing businesses with remote Executive Assistant talent to help them scale efficiently. They are a technology-forward organization that increasingly leverages AI to power and streamline both the client experience and internal operations. Co-founded by a leader deeply focused on redefining how remote staffing and delegation work, the company operates at high speed and expects the same pace and ownership from every team member. Why does this role exist? As the client scales its AI-powered operations and its network of remote Executive Assistants, the words clients and EAs read every day — templates, guides, onboarding flows, automated messages — need to stay accurate, consistent, and on-brand without slowing the business down. This role exists to build and own that content infrastructure from the ground up: not just writing copy, but architecting a system of messaging that both humans and automation tools can rely on. The company needs a builder who can spot gaps in messaging or client understanding before they become friction, and fix them proactively. Content Creation & Template Management Write, edit, and maintain a broad library of standardized messaging, templates, and communications across internal and external channels Audit and refine templates so they're highly structured and easily ingestible by AI automation tools Draft new messaging architectures for product launches, service expansions, and operational updates Organize and version content so both human teams and automated systems can locate the right information quickly Client Education & Resource Development Write and update guides that teach clients how to best delegate to and manage their remote Executive Assistant Identify content gaps where clients may be confused, and proactively build self-serve resources to close them Maintain consistent formatting and structure across resources to support both human readers and AI-driven search Lifecycle, Transactional & Automated Copy Draft and revise transactional email copy and automated messaging triggers (onboarding, account updates, operational notifications) Partner with marketing, product, and operations teams to keep tone consistent across every automated and human touchpoint Brand Voice & Quality Assurance Serve as the day-to-day guardian of the brand's tone — professional, efficient, tech-forward, yet distinctly human Review team-drafted and AI-generated content for voice, clarity, and accuracy, giving specific, constructive feedback or prompt refinements Maintain and scale the dynamic content style guide and usage guidelines Internal Enablement & Documentation Translate complex policy, product, or automation changes into clear internal reference docs and summary guides for a global team Support content rollouts with announcement materials and quick-reference guides