About this role
Job summary
Join our Acute Medicine team as a Part-Time Ward Clerk/Receptionist, providing essential administrative and reception support within our busy Same Day Emergency Care Unit.
In this key front-facing role, you will be the first point of contact for patients, visitors and colleagues, ensuring a professional, welcoming and efficient service at all times. You will undertake a wide range of administrative duties, supporting the smooth day-to-day operation of the unit and helping to maintain high standards of patient care.
The successful candidate will have excellent communication and organisational skills, with the ability to manage and prioritise their own workload using initiative and experience. You will be comfortable working in a fast-paced environment, liaising professionally with multidisciplinary teams, patients and visitors, and handling confidential information appropriately.
Duties will include reception services, data entry, record management, answering telephone enquiries, coordinating appointments and providing general administrative support to the Acute Medicine Clinical Team.
This role would suit an organised, motivated individual with strong customer service skills and a commitment to delivering a high-quality service within the NHS.
This post is fixed term/secondment for 12 months due to service needs. Anyone wishing to apply for the post as a secondment must seek approval from their Line Manager before applying.
Main duties of the job
To work as a member of a team providing an efficient and comprehensive clerical support service for the Acute Medicine Clinical Team and visitors to the Same Day Emergency Care Unit. Thereby supporting the delivery of high quality service to patients and staff within the Department.
The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative duties.
The post holder will be expected to manage and prioritise their own workload using experience and initiative.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improveo We treat everyone with respecto We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Knowledge Essential
Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures
Desirable
NVQ 2 in Administration NVQ 2 in Customer Service ECDL
Experience Essential
Previous clerical/ administrative experience
Desirable
Previous experience within NHS
Aptitude and Abilities Essential
IT skills with ability to use a range of packages Effective communicator with the ability to deal with people, face to face and over the telephone
Desirable
Experience of using NHS systems, e.g. WPAS Welsh language speaking/listening skills at Level 3 (B2)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cwm Taf Morgannwg University Health Board
Address Princess of Wales Hospital
Coity Road
Bridgend
CF31 1RQ
United Kingdom
Employer's website https://joinctm.wales/ (Opens in a new tab)