About this role
Job summary
Your role will involve supporting the administrative services manager in the day to day running of the administrative service.You will be primarily based at Ealing Hospital, but you will be expected to work cross site if required.
The Administration Coordinator is the first point of contact for patients and visitors who are referred or admitted to the Accident & Emergency Department or who may be seeking information on patients who are in the main hospital.
A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team.
This role provides the administration/clerical function for the department as well as the Trust. This includes the electronic admission and discharge of patients treated.
The post holder will be available to work a 24 hour rotational shift pattern, with the appropriate breaks.
The role of the Administration Coordinator includes the accurate and timely input of the clinical data into the Cerner system.
The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and the sensitive information held with regards to them.
The post holder will work at any of the Trust's sites however this will in the main be at Ealing Hospital.
The post holder will be expected to work across the UTC and ED floor providing admonitive support.
The Administration Coordinator is required to work flexibly within the post to achieve the role outcome.
Main duties of the job
Work as part of a team. Work flexibly across both ED & UTC to ensure administration rotas are optimized. Provide and receive routine information with regards to patients requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines. Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner. Have a professional telephone manner toward patients/relatives and other staff Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act. The Administration Coordinator will from time to time be the first point of contact when dealing with bereaved family and friends, this will require a great deal of discretion, tact and compassion. The role will require the post holder to inform the patients of the different care The post holder will require good communication skills with the clinical leads of the department in order to overcome the transcribing of the medical notes written appertaining to the patients admitted to observation wards or attending Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day. The Administration Coordinators are exposed to distressing information with regards to complex clinical conditions and treatments carried out on the patients
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Applicants who have applied within the last 6 months should not apply.
Person Specification
Education/Qualiforcations Essential
Minimum 2 years NHS experience or equivalent receptionist experience role GCSE (5 grades A-C) or equivalent experience Excellent time keeping and team player
Desirable
Knowledge of medical terminology
Knowledge and Experience Essential
Knowledge of the Data Protection Act IT literate with good keyboard skills
Desirable
Experience of working within an Emergency Department or a high pressured clinical environment Experience of working to strict and tight deadlines Experience using IT system - Cerner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Cross site - Ealing Hospital/ Northwick Park/ Central Middlesex
601 Uxbridge Road
Southall
UB1 3HW
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)