About this role
Job summary
We are offering an exiting opportunity to apply for a reception role at Alexandra Group Medical Practice for full time hours (37.5).
A highly motivated individual, wanting to progress and excel their career.The applicant needs to be flexible towards the practice needs and be able to accommodate between the working hours of 8am - 6.30pm. We look forward to receiving your application.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments, either over the telephone or face to face.
Appropriately signpost patients
Processing and distributing incoming mail and email
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing administration assistance as required from time to time, including filing, photocopying and scanning
Ensure that all new patients are registered onto the computer system promptly and accurately
Receive and make telephone calls as required. Divert calls and take messages, ensuring you remain professional at all times.
Ensure the kitchen is kept clean and tidy in turn with other staff.
Keeping the reception area and notice-boards tidy and free from obstructions and clutter
Work well within the team.
About us
We are a medium sized practice with just over 7,100 patients.
The practice has;
3 GP partners, 2 Practice nurses and 1 Phlebotomist.
10 admin staff.
We also have staff proved by the PCN who are fulfilling the ARRS roles.
We like to see ourselves as a small family, we try to support each other through our daily working life and would like welcome a new member.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the reception/admin team will include direction from the assistant practice manager via the practice manager. These may be varied dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications Essential
GCSE English A to C IT skills (Microsoft Office) EMIS Web experience
Desirable
Patient care / patient support
Experience Essential
Excellent communication skills both verbally and virtually. Must be able to always work in a calm and courteous manner. Must be able to work on own initiative and as part of a team. Experience of dealing with the public (GP practice desirable). Neat and tidy in appearance with appropriate work attire. Good IT skills (word, excel, emails, docman, accurx). Worked previously in general practice. Knowledge of EMIS WEB.
Desirable
Previous experience in a GP surgery.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alexandra Group Medical Practice
Address Glodwick Primary Care Centre
137 Glodwick Road
Oldham
Lancs
OL4 1YN
United Kingdom
Employer's website https://www.alexandrapractice.org.uk/ (Opens in a new tab)