About this role
Job summary
Hours 30 hours per week Monday Thursday or Tuesday Friday
We are seeking an enthusiastic, organised and compassionate individual to provide high-quality administrative support to our clinical services. These roles are pivotal in ensuring the smooth day-to-day operation of our services and play an important role in supporting patient care.
Working alongside a range of hospice professionals, administrators help coordinate information, manage referrals, maintain accurate records and act as key points of contact for patients, families, carers and external professionals.
The successful candidate will be able to work effectively in a busy environment, manage competing priorities, demonstrate excellent communication skills and maintain confidentiality at all times.
The post will be worked over a two-week rota pattern, ensuring equitable administrative support across both services. Responsibilities will include supporting referral management, maintaining clinical records, coordinating appointments, managing communications, and assisting with the smooth running of clinical services. Another aspect of this role is supporting the Family Support Referral Line. The Clinical Services Administrator will answer calls and provide initial information and guidance to patients, families, bereaved people and professionals seeking support. The ability to communicate sensitively, respond compassionately to individuals who may be distressed is essential.
Main duties of the job
The role will require a flexible individual with good emotional intelligence and interpersonal skills who can manage conflicting demands on their time. The post holder will have prior administrative experience and will bring a professional and steadfast approach to the role. At St Richards, were all united in a common goal: providing the very best care for patients, the people close to them, and carers.
The post holder will also be required to provide weekend cover for the Hospice Inpatient Unit on a rota basis, approximately once every six weeks. This will include sharing Bank Holiday cover equitably with colleagues. Enhanced rates of pay apply for weekend and Bank Holiday working.
This role provides administrative support across both the Integrated Community Services and Family Support Services teams.
Please refer to the Job Description and Person Specification for further details.
About us
What we offer
We offer a competitive salary and a wide range of benefits including:
Fantastic team where everyone is welcomed and empowered to give their best Supportive management keen to develop you Generous annual leave (seven weeks including bank holidays) Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs Opportunities for flexible working Family friendly policies Fabulous subsidised on-site cafe Company enhanced sick pay (increased entitlement with length of service) Pension scheme Free Will writing service Closing date: Thursday 15th October 2026
Interview date: Friday 23rd October and Monday 26th October 2026
Job description Job responsibilities
Please refer to the attached job description and person specification for further details about the specfics.
Person Specification
Qualifications Essential
Please refer to the attached job description and person specification for further details about the specifics.
Desirable
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Experience Essential
Please refer to the attached job description and person specification for further details about the specifics.
Desirable
Please refer to the attached job description and person specification for further details about the specifics.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Richard’s Hospice
Address Wildwood Drive
Worcester
WR5 2QT
United Kingdom
Employer's website https://www.strichards.org.uk/ (Opens in a new tab)