About this role
Job summary
To coordinate and support the delivery of the UHD Macular Service, working collaboratively within the multidisciplinary team to ensure patients receive timely, high-quality care, effective pathway management, and positive treatment outcomes throughout their macular journey.
Interview: 23rd October
Main duties of the job
To provide comprehensive support and coordination of the Macular Service.
To ensure the smooth running of the sub-speciality, working closely with the consultant, and the macula team.
To adhere to NICE guidelines in the management and delivery of patient pathways.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Job description Job responsibilities
Liaison directly with patients, staff and visitors on a daily basis requires a high standard of care and commitment. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
Close communication with the Consultants and staff within the service to ensure that clinics run smoothly and are filled
Manage urgent requirements for patients needed same day appointments/assessments;
Take accurate information from referrals. and self-referrals from existing ophthalmology patients, to enable clinician to grade referral appropriately.
Track all follow up patients in the Macular pathway to provide assurance that appointments are within clinically led timelines
Managing complex queries with timetables and planning, requiring discussion and negotiating with clinicians, using persuasive and communication skills where needed.
Analyse daily clinic capacity and organise the rebooking of any cancelled clinics slots as appropriate, ensuring any breaches are avoided and ensuring that capacity is used
Person Specification
Qualifications Essential
oEducated to diploma level or equivalent qualification or equivalent experience/ knowledge
Experience Essential
Experience of co-ordinating a macular service Ability to work independently and as part of a team
Desirable
Experience of NHS working. Experience of producing reports and minutes of meetings.
Technical skills Essential
Computer Skills
Language requirement Essential
Able to speak English as necessary to undertake the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Dorset NHS Foundation Trust
Address Royal Bournemouth Hospital
Bournemouth
BH7 7DW
United Kingdom
Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)