About this role
Job summary
The Urgent Care Teams are a 24/7 service providing, first point of contact, comprehensive triage service, telephone and face to face clinical assessment to patients and/or their carers/relatives, enabling a safe and appropriate clinical decision and plan of care.
The Urgent Care teams, including the Clinical Assessment Service, Community Urgent Care Team and Crisis Support Team, are responsible for health and social care triage including supporting prevention of hospital admission and/or early hospital discharge through assessment and treatment of individuals in crisis, assessing complex and specialist needs to develop, implement and evaluate programmes of care. The Urgent Care Teams also support individuals to remain in community settings in their own home environments during crisis periods of crisis and treatment.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA
Main duties of the job
Job title: Urgent Care Senior Administrator
Department: Community Urgent Care Team
Base: Westgate Park
Hours: 37.5 hours per week, full and part time considered
Contract: Permanent
Salary: Range 4 £27,288 - £29,112 pro rata per annum - you will be appointed on a fixed salary point within the salary range.
You will be required to work a rota pattern which includes weekends and Bank Holidays
The post holder will provide a comprehensive, administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks. Working independently, prioritising work as necessary and without direct supervision on routine matters. You will undertake an important role in the delivery of performance monitoring within CUCT whilst continually developing and utilising new systems to further streamline, modernise and improve the service. You will be responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.
About us
Care Plus Group (CPG) is an employee-owned Community Benefit Society dedicated to improving health, wellbeing and independence for the communities we serve. Providing a diverse range of services including community nursing, urgent care, primary care, rehabilitation, adult social care, learning disability, specialist support services, and event medical services, CPG supports people at every stage of their health and care journey. As a socially responsible organisation, we combine a commercially minded approach with a compassionate heart, ensuring we remain financially sustainable whilst always prioritising the needs of the people and communities who rely on us.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Job description Job responsibilities
The job description is attached as a separate document with the person spec - please refer to it for more information.
We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.
Person Specification
Experience Essential
At least 1 years recent (6-12 months) administrative experience at senior level Supervision of staff Experience of dealing with day-to-day staffing issues Budget monitoring Dealing with complaints Experience of preparing agendas, organising and attending meetings and taking complex minutes Complex rota management Experience of working within a multi-functional office environment Accurate manipulation of complex data/data management
Desirable
Experience of Recruitment and selection process Experience of working within a health and care setting Experience of cross agency working
Qualifications Essential
NVQ 3 in business administration or equivalent Level 3 Computer application qualification or equivalent competency Literacy and Numeracy level 2
Desirable
Supervisory qualification HNC in Business
Knowledge & Skills Essential
Effective communication skills both written and verbal Effective organisational / time management skills Ability to work to work accurately and to deadlines Ability to act on own initiative as well as working as part of a team Competent in use of M365 applications and willingness to utilise digital tools Complex minute taking Ability to effectively supervise a team Ability to identify solutions to problems encountered within remit of work role Awareness of health and safety at work Ability to deal with conflict and difficult/challenging situations
Other Essential
Ability to demonstrate commitment to CPG core values Flexible approach to duties and working arrangements Perform and deliver administrative function with professionalism
Employer details Employer name Care Plus Group
Address Westgate Park
Charlton Street
Grimsby
DN31 1SQ
United Kingdom
Employer's website https://www.careplusgroup.org/ (Opens in a new tab)