About this role
UTHealth Houston Texas Center for Facial Plastic Surgery (Otorhinolaryngology) is hiring a Clinical Services Consultant to join their team in the Texas Medical Center. The ideal candidate will have five years of experience in a patient care setting to include clinical marketing or clinical sales. Previous experience working in a Plastic Surgery or MediSpa clinic highly preferred. Previous surgery scheduling experience as well as bilingual in English and Spanish preferred. What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
• 100% paid medical premiums for our full-time employees • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) • The longer you stay, the more vacation you’ll accrue! • Longevity Pay (Monthly payments after two years of service) • Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
• Free financial and legal counseling • Free mental health counseling services • Gym membership discounts and access to wellness programs • Other employee discounts including entertainment, car rentals, cell phones, etc. • Resources for child and elder care • Plus many more! Position Summary: The Clinical Services Consultant serves as the point of contact between new patients and the physician, and promotes services offered by the practice through marketing and direct patient communication. The consultant will counsel patients about treatment options and associated costs while coordinating surgery scheduling and related appointments. Position Key Accountabilities: 1. Develops new patient referrals and coordinates business development for the department’s Facial Plastic Surgery practice. 2. Consistently seeks new clients and actively promotes cosmetic services based on the specific demands of the target population. 3. Creates and implements marketing and sales campaigns to generate and/or drive new leads. Cultivates passive inquiries with the goal of converting to treatment and/or service appointments. 4. Communicates with industry representatives to establish and maintain professional relationships. Works with external vendors to establish pricing and product availability. 5. Develops marketing strategies for website updates, seminars, advertising, internal marketing, promotional programs and monthly specials. 6. Conducts service and/or product sales meetings with patients and develops pricing based on patient’s desired treatment plan. 7. Serves as liaison between patients and physicians for treatment plans. 8. Performs aesthetic in-office treatments as appropriate. 9. Coordinates payment for services, including working with third-party payers. 10. Ensures product availability and sets prices for over-the-counter cosmetic products. 11. Ensures clinic staff is aware of financial and treatment goals of the clinic, and that the clinic meets client expectations in regard to appearance, functionality and presentation. 12. Responsible for clinic presence on social media platforms with a goal of growing followers and increasing prospective client engagement. Creates, edits, publishes and shares daily social media content, in various formats, consistent with branding standards. 13. Maintains up-to-date knowledge of industry trends in aesthetic/cosmetic services. 14. Other duties as assigned.
Certification/Skills: Must possess excellent people and customer service skills. Must also possess strong communication skills and be highly self-motivated to achieve goals. Must possess a professional and outgoing demeanor and be able to display empathy with patient's concerns. Minimum Education: High School Diploma required; Associate's or Bachelor's degree preferred. Minimum Experience: Five (5) years of experience in a patient care setting. Experience that includes clinical marketing or clinical sales is preferred. May substitute equivalent years of education above the minimum required for years of experience on a year-for-year basis. Physical Requirements: Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects. Security Sensitive: This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.Residency Requirement: Employees must permanently reside and work in the State of Texas.