About this role
DescriptionLooking for an Infrastructure Engineer-Jr., but this will be more of a customer service position with IT support.-Looking for someone with an understanding of organization, communication, customer service.-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.-In house trainingDay to Day:- They could be assisting with the roll out of new equipment (imaging, software installation, handling the migrations) or they could be answering business partners technical calls, emails, IMs, etc.- Technologies or systems that will utilized : Windows Operating System, Microsoft Office, proprietary software, Mobile Devices, Laptop/Desktop/iPad, Citrix Receiver/XenDesktop/XenApp, Cisco networking LAN/WAN/Wireless- Must Haves*Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience. Also need FACE to FACE Support - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills Must be able to maintain accuracy and confidentiality Possess strong problem-solving and big-picture/conceptual skills Must be able to work with people at all levels and demonstrate the ability to understand and embrace changeSkillsInfrastructure, Windows, customer service oriented, Troubleshooting hardware, pc tech, Great communication, Problem SolvingAdditional Skills & QualificationsStrong customer service skills. Team player mentality. Patience and problem solving skills.Articulating questions - - How do you set up a printer? - - Concise but with enough details so that I understand.Experience LevelEntry Level Job Type & LocationThis is a Contract position based out of Des Moines, IA. Pay and BenefitsThe pay range for this position is $26.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Des Moines,IA. Application DeadlineThis position is anticipated to close on Oct 13, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.