About this role
Join our dynamic team at our O'Fallon location (304 E Hwy 50) as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to meet you!
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly, professional demeanorProcess cash and credit card transactions with precision and attention to detailPrepare and assemble products according to company standards and recipesProvide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfactionMaintain a clean, organized, and hygienic work environment at all timesCollaborate effectively with team members to ensure smooth operations during peak business periodsAssist with various cleaning and maintenance tasks as needed to support team operationsHandle and lift items weighing up to 25 lbs regularly throughout your shiftAdhere strictly to all food safety, hygiene, and company regulationsRemain calm, professional, and resilient when managing multiple tasks and customer requests simultaneously Excellent verbal and written communication skills with a friendly, positive, and approachable attitudeStrong ability to follow directions, adhere to company procedures, and maintain organizational standardsProficiency in basic math for accurate cash handling, order processing, and transaction managementDemonstrated ability to multitask and work efficiently in a fast-paced, high-volume environmentTeam player mentality with a genuine willingness to support and collaborate with colleaguesPhysical capability to stand for extended periods and lift up to 25 lbs regularlyCustomer-focused mindset with a commitment to providing exceptional service and supportAbility to remain calm, composed, and professional under pressure and during busy shiftsBasic computer skills for operating point-of-sale systems and ordering platformsFlexibility to work various shifts, including weekends, holidays, and evenings as neededFood handling experience or demonstrated willingness to learn food safety protocols (preferred)High school diploma or equivalent (preferred)Must be able to pass a pre-employment drug test and criminal background check All your information will be kept confidential according to EEO guidelines.