About this role
Job summary To provide comprehensive administrative and clerical support to the Endoscopy Service, ensuring the efficient coordination of pre-assessment telephone clinic appointments and the timely processing of patient referrals. The post holder will manage referrals received through the NHS e-Referral Service (eRS), Direct to Test pathways, surveillance programmes, and rescope requests, ensuring accurate data entry and maintenance of patient records on hospital information systems and spreadsheets. The role also involves handling telephone enquiries professionally, supporting the wider Endoscopy team with general administrative duties, and contributing to the smooth and effective delivery of patient services.
Main duties of the job Telephone patients to arrange pre-assessment clinic appointments before procedures.Handle telephone enquiries from patients, carers, and healthcare professionals.Ensure surveillance patients receive health questionnaires at least three months before their planned procedure.Add rescope and follow-up requests to the Endoscopy waiting listsProcess endoscopy referrals through NHS e-Referral Service (eRS)
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
Good standard of education, up to GCSE or O level standard in literacy and numeracy
Desirable
Business and Administration NVQ Level 2 or similar Computer/Word processing qualification or ECDL
Experience Essential
Previous experience of working with the public in a customer care situation Previous office experience
Desirable
Previous Health Sector experience or similar
Additional Criteria Essential
Willingness to use technology to improve standards of care and support to our patients Ability to juggle tasks and work with constant interruptions Presentable and confident Flexible/adaptable approach to working Attention to detail
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address County Hall
The Crescent
Taunton
Somerset
TA1 4DY
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)