About this role
Job summary
Are you ready to lead transformational change in elective care and cancer services? Walsall Healthcare NHS Trust isseekingan exceptional, dynamic seniorleader to join us as Divisional General Manager, driving performance improvement and innovation across our elective and cancer pathways.
You'llbringexpertisein performance, financial and staff management, and service redesign-driving improvements that truly matter.Strong analytical, negotiation, and communication skills will enable you to influence and inspire at every levelwill help you deliver results in complex environments.
Why join us?
We are proud todeliver excellent patient access performance in cancer, ranking in the upper decline nationally for both Cancer and RTT.In addition, having the shortestwaiting times in the West Midlandsfor incomplete RTT, but we knowthere'smore to do.With RTT and cancer performance under intense national scrutiny, this is a pivotal opportunity to make a measurable impact on patient care and experience.You'llbe at the heart of shaping strategy, delivering NHS constitutional standards, and ensuring sustainable improvement.
Main duties of the job
About the role
Reporting to the Deputy Chief Operating Officer, you will act as the Trust's subject matter expert for elective access, leading the Outpatient and Access departments andoverseeing theCancer Services team. Your remit will include:
Driving delivery of RTT and cancer targets acrossthe Trust.
Leading transformation projects to improve outpatient productivity and patient pathways.
Representingthe Trust at regional and national forums (e.g.GIRFT, ICB Elective Board, Access Networks).
Overseeing demand and capacity modelling, digital booking systems, and performance improvement plans.
Managing budgets and leading multidisciplinary teams to achieve efficiency and quality goals.
Whatwe'relooking for
Proven senior NHS management experience with in-depth knowledge of elective care and cancer standards.
Expertisein performance, financial and staff management, and service redesign.
Strong analytical, negotiation, and communication skillsto influenceat all levels.
A flexible, resilient leader who thrives under pressure and can deliver results in a complex environment.
Master's degree or equivalent professional experience.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
Responsible for supporting the delivery of key access targets across all services, this includes Referral to Treatment and Cancer.
Development and delivery of transformation / improvement projects, in line with Trust efficiency plan associated with outpatient and access services.
Participate in digital transformation projects, taking the lead with the National Electronic Booking System and Trusts patient management systems (e.g. Care Flow, Somerset)
Identifying and managing the risks associated with performance targets at both local and corporate levels. This includes writing comprehensive improvement plans to achieve and sustain performance mitigating risks.
Responsible for the development and implementation of policies and processes to ensure the Trust delivers performance standards as per Department of Health Guidelines and local Trusts guidanceUse expert knowledge to establish and embed patient pathways ensuring optimum treatment and waiting times, for Referral to Treatment and Cancer.
To undertake and oversee work to improve access performance across the trust, making full use of available information, tools and methodologies, for example, demand and capacity. Trajectory and modelling tools are developed and monitored in line with the Trusts key strategic objectives.
As the designated Trust lead the responsibility for the overall operational management, escalation and performance of the Referral to Treatment and Cancer.
Responsible for ensuring National policy is interpreted into Trust guidance and policy for the management of Referral to Treatment and Cancer standards.
Responsible for the professional and operational management of the Cancer Team, Referral to Treatment (RTT) Validators, Access Teams (including outpatient, inpatient and outpatient reception teams), to ensure robust data collection, validation and reporting both internally and externally. Identified budget holder for several departments.
To compile, analyse, interpret and present complex data to internal and external stakeholders, presenting solutions and developing plans to address under performance. This data would include complex performance data, health inequalities and clinical outcomes as required. Producing reports and business cases as necessary.
To be responsible for the development of patient pathways, quality and experience; whilst working collaboratively with general managers, service managers and clinical colleagues.
Lead in collaboration with Trust Colleagues to identify efficiency schemes connected to the Trust Outpatient Transformation Programme.
As a Senior Manager within the Trust, you will be required to participate on the Trusts on-call rota (this includes weekend on site working).
To lead on and undertake any other duties/tasks at the request of the Deputy Chief Operating Officer, Division of Surgery
To deputise and lead for the Deputy Chief Operating Officer at Trust, Regional and National level performance meetings where required.
To ensure that governance and risk processes are in place in line with the Trust overall policy.
Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities.
Ensure that all mandatory training is up to date .
The post holder will be responsible for continually maintaining their working knowledge of local practices, policies and procedures and highlight ongoing training and development needs to their manager.
Person Specification
Qualifications Essential
Master's degree or equivalent learning in a professional or numerate discipline
Desirable
Master's degree or equivalent learning in a professional or numerate discipline
Experience Essential
Senior NHS Management experience In-depth specialist knowledge of elective care, cancer and associated constitutional standard rules gained through extensive experience, Extensive experience in financial, performance and staff management Experience of managing significant improvement projects and service redesign Experience of managing a service with competing stakeholders. Experience of undertaking service planning taking into account finance, manpower, equipment and organisational factors Knowledge of the national and regional health strategies Ability to develop reports within tight deadlines
Desirable
Ability to use Microsoft Word, Excel, PowerPoint and Email, and have standard keyboard skills Knowledge of the clinical governance agenda
Skills Essential
Ability to negotiate with others in the organisation and externally Experience of conducting negotiations involving highly complex, sensitive and contentious matters
Analytical & Judgement Essential
Ability to analyse and interpret management and patient information and make recommendations to others Ability to prioritise and quickly identify the core issues in a situation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Walsall Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)