About this role
Role: Relationship Officer- SBE
Grade- E0
Job Description
• Assisting team in day to day tasks and coordinating with RMs for activities related to business. • Document collection from client and to ensure completion of all the documents along with signatures and stamps. • To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. • Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. • To understand clients business & provide appropriate working capital and business loan solutions. • Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. • Work closely with Branch Banking teams for new customer addition. • To ensure smooth onboarding of the client and catering to client requirements. • Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement. • To coordinate with RMs for business related activities and also help in cross sell • Calling active clients to encourage them to take up new facilities and products. • Addressing client’s uncertainties, grievances and suggestions on time. • Communicating requests and acceptances of offers to our sales team for closing. • Recording all successful and unsuccessful attempts to close sale. • Keep up quality service by adhering to organizational guidelines. • To be updated about the latest product offerings and offers • To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products. • To penetrate client with various products for the primary Relationship & Group companies. • To build relationships with key persons in the target segments & build client trust & confidence. • Focus to continually increase the Book size and profitability of the assigned portfolio. • To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. • To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market • Maintain high caliber client service. • Improve efficiency by monitoring & overseeing continuous improvement of processes • Constantly have a rapport with the operating units to customize and develop solutions
Job requirements:
• Passionate to do sales • Go Getter Attitude • Strong Customer Orientation • Self-Motivated • Good relationship Management • Good communication • Good convincing & influencing skills • Graduation is a must