About this role
? About Us The vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where ‘everything is possible’.
The Clapham curriculum is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.
At Harris Clapham, the curriculum is delivered through high-quality teaching. This is codified in our research-informed approach to pedagogy, which we call the Clapham Way. The following principles apply in our curriculum:
Subject specific knowledge and skills come firstEmbedding and building on the basics – ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in societyThe curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contestedThe curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act. Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible’.
Endeavour for excellence
Learning to work hard and relish challenge.Learning to never give up.Learning to take sensible risks.Learning to always strive for the best for themselves and each other. Integrity and honesty
Always acting with kindness.Treating others the way they would like to be treated. Self-belief with a global view
Growing to have the agency to achieve their ambitions for themselves and the wider world. Our staff are supported in their work and in developing their future careers via:
A centralised behaviour system, with each year group supported by non-teaching pastoral leadersA programme of instructional coaching, supported by the Step Lab platformAccess to a wide range of National Professional Qualifications delivered by the Institute of TeachingFederation subject consultant supportHarris Federation professional development training days and networking support.
? Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Clapham.
? Main Areas of Responsibility Your responsibilities will include:
Providing high-quality technical support, advice and guidance to staff, students and trainee teachersEnsuring that all incidents and service requests are logged appropriatelyRetaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.Identifying, implementing and documenting Known Issues and workarounds for desktop related issuesEnsuring that Academy incidents and service requests are resolved within the target resolution timeImaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPadsInstalling, configuring and maintaining computer peripheral equipmentInstalling and testing new software and software updates and upgradesInstalling, configuring and maintaining VoIP telephonesFamiliarising yourself with the network infrastructure and associated documentationEnsuring that the server and network infrastructure at both locations are regularly checked and maintainedWorking with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devicesAdministering Active Directory user login accountsManaging Active Directory Distribution and Security groups within the AcademyWith the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.Delivering the IT support service in accordance with ITIL and HarrisNET principles.Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are metUpdating and maintaining the IT assets in both locations as listed in the CMDB Qualifications & Experience We would like to hear from you if you have:
Good verbal and written communication skillsThe ability to self-manage, organise, and prioritise tasks and work under pressureA demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high qualityFlexibility and adaptabilityGood knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software productsExcellent troubleshooting skills, backed by a clear, analytical approach to problem solvingA minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sectorRecent experience of working in an on-site IT based, Customer Service environmentProven experience of supporting Microsoft productsProven experience of managing Active Directory user accountsRecent experience of supporting Apple productsRecent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack.
? Professional Development & Benefits Our people are at...