About this role
Technology Associate - Foxborough Regional Charter School Job Title: Technology Associate Department: Operations – Technology Reports To: Lead Tech Associate Location: Foxborough Regional Charter School (FRCS), Foxborough, MA (Onsite) FLSA Status: Full Time, 12 Month (730am - 330pm), Non Exempt Core Responsibilities * Tier 1 & Tier 2 Technical Support: * Provide frontline technical support for desktops, laptops, Chromebooks, printers, and other school technology. * Respond to help desk tickets, emails, and in-person requests in a timely and professional manner. * Troubleshoot issues related to login access, connectivity, and platform usability across systems like Google Workspace, the Student Information System, and learning platforms. * Set up and support technology for school events, standardized testing, and staff trainings. Device & Systems Management * Prepare, configure, and deploy devices to students and staff, ensuring accurate asset tagging and inventory management. * Maintain and support the school's fleet of Chromebooks and staff laptops, including routine maintenance, updates, and repairs. * Assist in managing devices through the Google Admin Console and other mobile device management (MDM) systems. Infrastructure & Project Support * Perform basic network troubleshooting, such as checking Wi-Fi access points and diagnosing connectivity issues. * Support the setup of classroom audiovisual and peripheral technology. * Participate in technology projects involving systems upgrades, infrastructure improvements, and network optimization under the guidance of the Director of Technology. Documentation & Communication * Maintain detailed documentation for device deployment, support procedures, and help desk activity. * Collaborate with other school departments, Lead Tech associate and the Director of Technology on various projects. Key Performance Indicators (KPIs) * Timeliness and efficiency of help desk ticket resolution. * Accuracy and organization of technology inventory and asset tagging. * Reliability and functionality of classroom and event technology setups. * Positive feedback from staff and students regarding technical support. * Quality of documentation for support procedures and deployments. Required Skills and Qualifications * High school diploma or equivalent (associate's degree or coursework in IT preferred). * At least one year of relevant IT support experience, ideally in a school or service-oriented environment. * Proficiency in troubleshooting Windows, ChromeOS, and Google Workspace for Education environments. * Strong customer service and communication skills. * A commitment to the school's mission and ability to work with a diverse community. * Ability to lift and move equipment up to 40 pounds. Can access ladder and troubleshoot secure data closet wiring. * Experience with help desk ticketing systems (e.g., IncidentIQ) and familiarity with K-12 educational settings is a plus. Salary and Benefits Salary Range: $55,000 to $65,000 annually, commensurate with experience FRCS offers a comprehensive benefits package including health, dental, and retirement plans, as well as paid time off and professional development opportunities