About this role
INNOVATE is one of Ireland's leading Managed Service Providers, delivering secure, cloud-first, and high-performance technology solutions. We support organisations across Ireland with IT, cloud, cybersecurity, communications, and digital transformation services. This Work Placement Experience Programme (WPEP) opportunity will provide the successful candidate with practical experience supporting the Business Development team. The Business Development Assistant will gain experience in CRM administration, data entry, reporting, business development processes, customer engagement activities, and modern business technologies. No previous experience is required, and full training will be provided. The successful candidate will have the opportunity to gain experience in: • Updating and maintaining customer and prospect information within the CRM system (ConnectWise) under supervision. • Assisting with the tracking of inbound and outbound sales enquiries and business development activity. • Maintaining records relating to business development activities and customer interactions. • Learning about market research techniques and supporting business development initiatives. • Assisting the Business Development team with administrative customer follow-up activities. • Preparing reports and updating spreadsheets and databases. • Learning how Microsoft Copilot and other business tools can support administrative and sales activities. • Supporting the scheduling of meetings and maintaining related documentation. • Assisting with general administrative duties as required. Training & Development The successful candidate will receive training and practical experience in: • CRM systems (ConnectWise) • Business development processes • Lead management and tracking • Microsoft Copilot • Customer relationship management • Sales administration • Professional communication and workplace skills This role is suitable for individuals looking to gain experience and develop new skills within a professional business environment. Full training and support will be provided throughout the placement.. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training The participant will receive structured training and guidance in: • CRM systems, including ConnectWise. • Microsoft Copilot and other workplace productivity tools. • Business development processes and terminology. • Professional business communication, including email and telephone etiquette. • Customer relationship management principles. • Data management and record-keeping practices. • Market research techniques and information gathering. • GDPR awareness and handling business information securely. • Time management, organisation, and administrative skills. • Workplace health and safety procedures. Informal Training The participant will gain practical experience by: • Assisting the Business Development team with day-to-day activities. • Observing how inbound enquiries and prospective customer information are managed. • Assisting with updating and maintaining CRM records. • Learning how sales opportunities are tracked and monitored. • Supporting the preparation of reports, spreadsheets, and business documentation. • Assisting with market and customer research activities. • Participating in team meetings and gaining exposure to workplace collaboration. • Developing confidence using business systems and digital tools. • Building professional communication and interpersonal skills through interaction with colleagues. • Receiving regular coaching, mentoring, and feedback from experienced team members.