About this role
Key Responsibilities Reception Duties • Provide a friendly, welcoming, and confidential reception service to all visitors, service users, and community members. • Answer and direct phone calls and respond to general enquiries. • Provide information about programmes, services, and supports available in the centre and wider community. • Maintain sign-in procedures and visitor records where required. Administrative Support • Provide general administrative support to the Manager and staff team. • Manage email enquiries and maintain filing systems (paper and electronic). • Assist with scheduling appointments, meetings, and room bookings. • Support the organisation of programmes, events, and community activities. Records and Data • Maintain accurate records and databases relating to centre activities and service users. • Assist with data collection for reporting purposes where required. • Ensure all information is managed in line with GDPR and confidentiality policies. Office Operations • Maintain office supplies and order materials when required. • Support preparation of documents, reports, and correspondence. • Assist with basic financial administration such as petty cash records or invoice processing if required. • Prepare tea, coffee and refreshments for groups, meetings and events as required. • Ensure kitchen and communal areas are kept clean, tidy and well-stocked throughout the day. • Load and empty the dishwasher, wash and put away crockery, and maintain a clean and welcoming environment for staff, volunteers, programme participants and visitors. Community Engagement • Promote a positive and inclusive environment within the centre. • Support communication with partner organisations and community groups. • Assist with the promotion of programmes through notice boards, newsletters, or social media.. CE Scheme Skills