About this role
Education: Secondary (high) school graduation certificate. Work setting: Help desk. Financial services industry. Financial technology. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Computer and technology knowledge: Android. iOS. Internet. Desktop applications. Word processing software. Database software. MS Office. Type of experience: Call centre. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Own tools/equipment: Internet access. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Team player. Ability to multitask. Honesty. Screening questions: Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: To be determined. Weekend. Workplace information: Remote. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits.