About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Help desk. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Mail server software. MS Active Directory. MS Office. MS Windows. TCP/IP. Wireless networks. Screening questions: Are you available for shift or on-call work?. Employment terms options: Early morning. Evening. Shift. Flexible hours. Morning. Experience: 5 years or more. Employment terms options: Night. Day. Weekend. Overtime available. Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities . Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Participates in a government or community program or initiative that supports youth employment. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.