About this role
Responsibilities:
• Attend and participate in company and departmental meetings.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Redeem and sell chips.
• Process Tito tickets by validating and redeeming value.
• Validate and settle Slot machine jackpots and cancel credit payouts.
• Issue table chip fills and table credits.
• Efficiently make exchanges of funds for team members.
• Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
• Appropriately use all related equipment and cash handling systems.
• Keep cash drawer balanced and in compliance.
• Count and verify team member tips/tokes.
• Appropriately sort and stack chips.
• Review operational data and complete and verify paperwork.
• Verify and document personal identification information for appropriate transactions.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
• Troubleshoot problems and come up with workable solutions.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.
• Perform other duties as assigned.
Qualifications:
• A high school diploma or GED equivalent is preferred.
• Gaming industry experience is preferred.
• 2 years of high-volume cash handling experience, preferred.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be able to obtain and maintain a Louisiana Gaming License.
Target Salary Range: $15.00 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.