About this role
Coordinator, Benefits
Job Purpose The Coordinator, Benefits is responsible for providing administrative and clerical support related to day-to-day administration, documentation, communication and compliance with the company’s benefit and Leave of Absence processes. Essential Duties & Responsibilities
• Daily processing of all aspects of leave of absence requests/returns for Panera team members, ensuring full compliance with applicable federal, state, and local regulations. • Utilize Workday operating system and AbsenceTracker software to maintain complete and accurate case files for team members on leave of absence. • Answer questions from team members, managers, HR Team Members and state agencies. • Facilitate return to work approval process, including clarification of any restrictions and if they can be accommodated. • Manage billing process for team members on leave of absence, including payroll reconciliation and coordination for any deduction changes needed • Review of all claims, creating and issuing ongoing communication to team members, managers, and HR Managers as required throughout the life of the leave of absence. • Intermittent FMLA claim processing and tracking against FMLA entitlement. • Provide employment information to 3rd party disability vendor to support claims administration. • Monitor and coordinate with internal Worker’s Comp Team regarding leaves of absence due to a work-related injury/illness. • Complete and submit employer statement for State Disability applications timely and accurately; respond to State Disability application inquiries. • Receive and respond to incoming phone calls and emails from team members regarding their LOA. • Attend and contribute to meetings with team members, company departments and/or external vendors. • Ensure confidentiality and security of employee data. • Perform other related duties and special projects as assigned.
Qualifications (Education & Experience)
• Bachelor’s degree from accredited college or technical school preferred. • At least two years of leave of absence administration experience required. KNOWLEDGE, SKILLS AND ABILITIES which may be representative but not all inclusive of those commonly associated with this position.
• Working knowledge of federal and state laws & regulations related to the Human Resources profession and Absence Management. (DOL, HIPAA, PHI, FMLA, ADA/ADAAA, PWFA, etc.). • Ability to apply good judgment, define problems and identify resolutions. • Ability to balance, organize and prioritize multiple tasks while being flexible with daily workflows. • Detail oriented, with ability to handle sensitive and confidential information. • Experience in Workday operating system. • Proficient with Microsoft Excel, including data manipulation, summarization and formatting. • Skilled in various Microsoft Office products, including Excel, Word, Teams and Outlook. • AbsenceSoft software experience preferred. • Ability to deliver exceptional customer service, communicating in a clear, convincing, articulate and well-organized manner. • Proactively seek professional growth opportunities. Working Conditions
• Exposed to moderate noise levels in cubicle office environment. • Working from the office is required 4 days per week. • Office environment with regular business hours. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours. • Required travel – none. Physical Requirements
• While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards and other general office equipment. • Regular sitting, reaching with hands/arms and repetitive wrist, hand and/or finger movement. • Frequent talking and hearing. • Clarity of vision at 20 inches or less. • Normal attention. Direct Reports This position has no direct reports but may occasionally train other team members on various processes.
Competitive salary $53,419 - $64,103. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support Center