About this role
Coordinator, HR Technology
Responsibilities:
• Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails. • Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement. • Analyze, validate, and audit system data. • Identify and recommend process improvements to better meet the needs of the business. • Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices. • Work cross-functionally with internal and external customers to gather data needed to support the business. • Assist in ongoing document retention and file retrieval. • Complete system testing of new processes. • Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner. • Create and maintain HR Technology process and user guide documents. • Build and update system reports as requested by our end-users. • Maintain working knowledge of HR areas to understand system and reporting needs and guidelines. • Perform other related duties as assigned. Qualifications:
• High School Diploma or equivalent required, Bachelor's degree preferred. • Two to three years of HR Technology or other systems-related experience required. • Experience with Workday preferred. • Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization. • Highly detail-oriented, analytical, and self-motivated. • Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines. • Ability to align work with strategic goals and adjust to changing priorities. • Ability to maintain strict confidentiality. • Ability to identify and resolve problems in a timely, effective manner. • Strong Microsoft Office skills.
Competitive pay $48,546 - $58,275 annually. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support Center