About this role
Salary: £30,000 - 36,000 per year
Requirements: Minimum 1 year of proven experience in a Tier 1 Cyber Security SOC Support Analyst rolePreference for candidates with an MSP backgroundWorking knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologiesWorking knowledge of the Microsoft Defender suite, including Endpoint Detection and ResponseUnderstanding of key Microsoft 365 cloud technologies from a threat landscape perspectiveSC-200 Microsoft Certified: Security Operations Analyst AssociateSC-900 Microsoft Certified: Security Compliance and Identity FundamentalsHighly motivatedCan-do attitudeAttention to detailExcellent communication skillsProven client service skillsAbility to work under pressureWillingness to work flexibly as requiredGood telephone etiquette Responsibilities: Provide triage and first-line defence for all cyber security incidents within our organisation and as part of our Managed Security ServiceMonitor systems and make the initial response to flags or alerts received via support tickets or telephone ticketsReview and categorise potential threats by priority, dismiss false alarms, and gather information for escalation of the most urgent threats to our Escalations Management TeamTake ownership and provide remedial actions to ensure cyber security threats are mitigated in line with playbooks provided by our Cyber Security TeamEscalate incidents to our Escalations Management Team for further information and support where requiredManage technical and stakeholder incident reporting through concise communicationsManage client communication channels during an active incidentLiaise with third-party service suppliers where necessary, log tickets, and act as a central point of contact for active incidentsProvide operational support to our wider Cyber Security Team on security incidentsDeliver a professional and customer-focused service throughout the life cycle of each ticket, managing customer expectations and keeping customers informed of progress Technologies: CloudSupportMicrosoft 365SecurityOffice 365 More:
We are an expanding UK-based Service Desk team recruiting a Tier 1 Cyber Security SOC Support Analyst for a 12-month fixed-term contract in London. The role offers a salary of up to £36,000 per annum and sits within our Managed Security Service, supporting our wider Cyber Security Team and customer-focused incident response operations.
last updated 39 week of 2026