About this role
Job summary
Spilsby Surgery is looking for a friendly, enthusiastic and reliable Care Navigator / Receptionist to join our busy and supportive team.
As one of the first people our patients meet or speak to, you will play an important role in helping patients access the right care and providing a welcoming, professional and compassionate service.
This is a varied role within a busy GP practice, combining reception, care navigation and general administrative duties. No two days are the same, and you will work closely with our GPs, nurses, dispensary and wider practice team.
Main duties of the job
As one of the first people our patients meet or speak to, you will play an important role in helping patients access the right care and providing a welcoming, professional and compassionate service.
This is a varied role within a busy GP practice, combining reception, care navigation and general administrative duties. No two days are the same, and you will work closely with our GPs, nurses, dispensary and wider practice team.
About us
Spilsby Surgery is a friendly rural GP training practice serving approximately 7,300 patients across our local community.
We are a friendly rural GP practice serving Spilsby and the surrounding communities. We have a dedicated and varied team who work together to provide high-quality care to our patients.
We are committed to supporting our staff, developing their skills and creating a positive working environment in which everyone can make a valuable contribution.
Job description Job responsibilities
About the role
Your duties will include:
Welcoming patients and visitors and providing a friendly and professional reception service. Answering telephone calls and dealing with patient enquiries promptly and courteously. Helping patients access the most appropriate clinician, service or source of advice. Processing appointment requests and supporting patients to use our online services and triage systems. Booking, changing and cancelling appointments accurately. Registering new patients and maintaining accurate patient information. Updating patient records and entering information accurately onto the practice clinical system. Responding to patient enquiries face-to-face, by telephone and electronically. Supporting GPs, nurses and other members of the clinical team with administrative tasks. Maintaining patient confidentiality and complying with GDPR, Caldicott and practice policies. Dealing sensitively and professionally with patients who may be distressed, anxious or frustrated. Helping to maintain a clean, tidy and welcoming reception and waiting-room environment. Participating in practice meetings, training and quality-improvement activities. Undertaking other reasonable duties appropriate to the role.
Person Specification
Qualifications Desirable
About you We are looking for someone who: Is friendly, approachable and confident when dealing with patients. Has excellent communication and interpersonal skills. Is compassionate and genuinely wants to help people. Can remain calm and professional when working under pressure. Is organised and able to prioritise a busy and changing workload. Has good attention to detail and understands the importance of accurate record keeping. Is reliable, flexible and willing to learn. Can work effectively as part of a team but is also confident working independently. Understands the importance of confidentiality when dealing with sensitive patient information. Has good computer skills and is comfortable learning new systems.
Experience Desirable
Previous experience in a GP surgery or healthcare setting would be advantageous, as would experience of using our clinical computer system called SystmOne, although full training will be provided for the right candidate. This is a great opportunity for a career within the NHS primary care system with prospects of future employment advancement.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Spilsby Surgery
Address Spilsby Surgery
Simpson Street
SPILSBY
Lincolnshire
PE23 5LG
United Kingdom
Employer's website https://spilsbysurgery.co.uk (Opens in a new tab)