About this role
Job summary
We are looking for a friendly and organised Research Patient Services Advisorto support our Research Department. You will be responsible for receiving, assisting and directing patients, ensuring they access the appropriate service or healthcare professional in a courteous, efficient and effective manner, while providing high-quality administrative support to the team.
Please note that this role is offered on a fixed-term contract for 12 months.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Essential Criteria
Customer Service Skills. Experience of working in a busy & multi-functional team. Call centre experience or equivalent. Good telephone manner, even when under pressure. Excellent interpersonal, verbal and written communication skills.
Main duties of the job
Receiving patients and consulting with members of the practice team.Set up patient mailouts and follow up on research study expressions of interest.Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Prepare and maintain study worksheets for each study.Process appointment requests from patients for on the day and future appointments by telephone and in person. Including reminder text, email, calls prior to patient appointments.Respond to study requests, using the team diary to organise monitoring appointments.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
The Lakeside Healthcare Research and Innovation Unit has been set to provide all our patients with the opportunity to take part in clinical research studies which are relevant to them.
Involvement in Research is a part of the NHS Constitution and we want to run high quality, safe, effective and relevant studies for our patients to participate in. This may be cutting edge clinical trials offering new treatments not yet available on the NHS through the Lakeside Research Unit for studies on long-term conditions where we use licensed medications which are not yet available locally.
We have a far ranging portfolio of studies and we are looking to expand our team.
Benefits:
Generous holidays (additional long service entitlements)NHS pension and continuous service entitlementsNHS Discounts (Blue light card)Development opportunitiesGreat team environment
Job description Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
For a full job description and person specification please see documents attached.
Person Specification
Experience Essential
Customer Service Skills Experience of working in a busy & multi-functional team. Call centre experience or equivalent
Desirable
Using System One (Clinical database) Experience of working within a GP Surgery or Research department. A minimum of three years experience in a customer facing environment. Experience of handling confidential information and data.
Qualifications Essential
Good standard of education
Desirable
Customer Service qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lakeside Healthcare Group
Address Cottingham Road
Corby
Northamptonshire
NN17 2UR
United Kingdom
Employer's website https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)