About this role
Job summary
We have an opportunity for a talented individual to join our administration team in the Scheduled Care Admin Hub, based in Whiston Primary Care Resource Centre.
Working pattern is Monday, Tuesday , Wednesday, Thursday, Friday
The role is vital in supporting our aim to provide exceptional patient care every day.
Using your organisational, administrative, communication and people skills, you will contribute towards an effective and consistent level of service.
Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this comment.
Main duties of the job
To provide an efficient and effective administration service to multi-disciplinary teams and demonstrate an attitude which respects and values service users and their carers.
Provide effective administrative support including, typing, registering of referrals on a clinical system.
Data input, and arranging appointments on a very busy inbound patient booking line.
Reception cover if required.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Ensure appropriate records are maintained as directed by Line Manager.
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the processing of all incoming and outgoing mail.
Participate in the provision of cover and support to colleagues as required.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Person Specification
Qualifications Essential
GCSE or NVQ2 or equivalent experience
Desirable
Customer Service Qualification
Skills Essential
Standard keyboard skills
Knowledge/Experience Essential
IT Literate Proven experience of word processing, spreadsheet, and email software Experience of using patient administrative systems Effective communication and interpersonal skills including telephone skills and face to face communication Experience of general administration office skills - filing, photocopying, faxing, note taking Experience of working to conflicting demands and work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule own work Able to work flexibly in accordance with service needs Experience of handling cash/raising invoices relating to patient charges Good organisational skills Ability to work without supervision
Desirable
Demonstrable knowledge of supervising other secretarial/administrative staff
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Whiston PCRC
Old Colliery Road
Whiston
L35 3SX
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)