About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
Provide first-line support for hardware, software and account issuesLog, track and resolve tickets in the helpdesk systemReset passwords and manage user access via Active DirectoryEscalate complex issues to second-line supportDocument fixes and update the internal knowledge baseWhat you'll need
Experience with Active Directory and user account managementExperience in a first-line IT support or helpdesk roleComfort troubleshooting common hardware and software issuesReliable home internet and a quiet space for UK-hours workClear communication when explaining fixes to non-technical usersNice to have
Familiarity with remote support toolsExperience with ticketing systems such as Zendesk or FreshdeskA relevant IT certificationWhat's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clientsNo commute: work from anywhere in South Africa with reliable internetA clear hiring process run by Remote Recruitment, from application through to your introduction to the employerHow to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.