About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Warranty Administrator for a UK-based employer, fully remote from South Africa.
Role overview
You'll process warranty claims end to end for a UK business — checking entitlement, submitting to the manufacturer, chasing decisions and keeping customers informed while the claim moves.
Claims move through several hands before they are paid, and the difference between a two-week and a two-month resolution is usually whoever is chasing it. That will be you.
You will work UK business hours from home, as part of a South African team placed directly with established UK employers.
Key responsibilities
Register and validate incoming warranty claims against policy termsSubmit claims through manufacturer portals and track outcomesChase outstanding decisions and escalate stalled casesKeep customers updated at each stage of the claimReconcile approved claims against credits receivedMaintain accurate claim records and supporting documentationWhat you'll need
Experience with claims, warranty or high-volume case administrationComfortable working across supplier or manufacturer portalsStrong attention to detail when checking entitlement and datesClear, patient written English for customer updatesAble to hold a caseload without losing track of open itemsNice to have
Automotive, appliance or equipment sector exposureExperience reconciling credits or supplier invoicesFamiliarity with a ticketing system such as ZendeskWhat's on offer
100% remote, working from anywhere in South AfricaUK business hours, 09:00–17:00 UK time (11:00–19:00 SAST)Direct exposure to an established UK businessLong-term, stable placement with room to growRemote Recruitment places South African professionals with UK businesses for long-term, fully remote roles.