About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
Answer customer emails clearly and accurately within agreed response timesInvestigate issues and follow them through to resolutionKeep ticket records, tags and notes accurateEscalate complex cases with a clear written summarySpot recurring problems and flag them to the teamContribute to help articles and saved reply templatesWhat you'll need
Experience in an email, ticket or written customer support roleExperience with a helpdesk tool such as Zendesk, Freshdesk or IntercomExcellent written English with a natural, professional toneComfortable working to response-time targetsA reliable fibre connection, a working laptop and a quiet place to workNice to have
Experience supporting a UK or international customer baseFamiliarity with a knowledge base or help centreExperience with live chat alongside emailWhat's on offer
100% remote — work from anywhere in South AfricaWorking hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to FridayLong-term placement with a stable UK employerOngoing support from the Remote Recruitment team throughout your placementIf this sounds like your kind of role, apply with your CV and we'll be in touch.