About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.
Key responsibilities
Respond to customer queries via live chat, email and phoneLog and track cases accurately in the CRMResolve complaints calmly and escalate where neededFollow up to confirm issues are fully resolvedSpot recurring issues and flag them to the teamWhat you'll need
Experience in a customer-facing or support roleFamiliarity with CRM or helpdesk softwareClear, friendly written and spoken EnglishReliable home internet and a quiet space for UK-hours workPatience under pressure and a problem-solving mindsetNice to have
Experience in a UK-facing support roleFamiliarity with Zendesk or similar toolsExposure to live chat supportWhat's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.
You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clientsNo commute: work from anywhere in South Africa with reliable internetA clear hiring process run by Remote Recruitment, from application through to your introduction to the employerHow to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.