About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.
Role overview
When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
Contact customers who are at risk of leaving or have cancelledUnderstand their reasons and offer the right solutionRun win-back and renewal campaignsTrack churn reasons and share insights with the teamKeep accurate notes in the CRMWhat you'll need
1 to 2 years in customer retention, customer success or account managementA track record against retention or save-rate targetsExperience with a CRM such as HubSpot, Salesforce or ZendeskConfident phone manner and clear written EnglishReliable home internet and a quiet workspaceNice to have
Subscription or SaaS experienceExperience with UK customersWhat's on offer
100% remote: work from home anywhere in South AfricaFixed UK hours with weekends offA long-term, full-time role with a UK employerSupport from the Remote Recruitment team from application through onboardingHands-on experience with UK clients and systemsApply with your CV and a short note on your most relevant experience.