About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You'll own inbound and outbound calls for a UK customer base, resolving queries on the first contact.
Role overview
You will be the voice of a UK business on the phone. You will handle a steady flow of customer calls, log every interaction and make sure each caller leaves with an answer or a clear next step. Full training on the client's systems and products is provided in your first weeks. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.
You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities
Handle inbound calls about orders, accounts and service queriesMake scheduled outbound follow-up callsLog every call accurately in the CRMResolve issues on the first call where possible and escalate the restMeet call quality and response-time targetsWhat you'll need
At least 1 year in a call centre or phone-based customer service roleExperience logging calls in a CRM or ticketing system such as Salesforce or ZendeskClear spoken and written English suited to UK customersReliable home internet, a headset and a quiet workspaceAvailability for UK hours, Monday to FridayNice to have
Experience supporting UK customersFamiliarity with telephony platforms such as RingCentral or AircallWhat's on offer
100% remote: work from home anywhere in South AfricaFixed UK hours with weekends offA long-term, full-time role with a UK employerSupport from the Remote Recruitment team from application through onboardingHands-on experience with UK clients and systemsApply with your CV and a short note on your most relevant experience.