About this role
SBG are seeking a Product Administrator to support the effective operation and governance of the Product Management function. This role plays a key part in ensuring the smooth delivery of day-to-day administrative and operational activities, maintaining high levels of accuracy, efficiency, and service within agreed standards. Working closely with internal stakeholders, brokers, and external suppliers, the Product Administrator will help safeguard the integrity of SBG's insurance products through the execution of monitoring, validation, and control activities. This includes reviewing and validating product configurations, customer communications, policy documentation, and policy wordings to ensure compliance, accuracy, and a positive customer experience. The successful candidate will also support issue resolution, reporting, audit activities, and product change initiatives, contributing to the ongoing performance, governance, and continuous improvement of SBG's insurance products and processes. Manage team enquiries and requests, ensuring delivery within agreed service level agreements (SLAs). Execute monitoring, validation, and control processes to produce accurate operational results and insights. Raise and manage purchase order requests relating to product and supplier costs. Administer the setup, maintenance, and amendment of agency and broker-related requests. Act as a key point of contact for brokers, resolving policy queries and supporting audit requirements. Raise, track, and manage service tickets through internal and external supplier portals. Produce regular management information and operational reports for the Team Manager and key stakeholders. Investigate and resolve discrepancies identified through monitoring and validation activities. Log, monitor, and escalate defects, incidents, and system issues through appropriate internal and external channels. Provide first-line investigation, triage, and administrative support for incidents reported to the team. Conduct scheduled audits to ensure compliance with operational standards, controls, and procedures. Test product functionality and system behaviour in relation to defects, enhancements, and planned changes. Maintain accurate records and documentation to support governance, audit, and compliance requirements. Collaborate with internal teams, brokers, suppliers, and stakeholders to ensure efficient service delivery and issue resolution. Identify opportunities to improve processes, controls, and operational effectiveness, supporting continuous improvement initiatives.